FAQ

1. Domestic - Enjoy Free shipping for all domestic customers.
2. International - Enjoy Free World Wide shipping for 1st time customers. Thereafter, its Free World Wide shipping for orders over USD$69.

Domestic 

3 - 5 days with tracking numbers.

International (Type of shipping depends on the volume of your order)

1. Normal shipping is 7 - 15 days with tracking numbers.
2. Express shipping is 5 - 7 days with tracking numbers.

1. Domestic - Enjoy Free returns for all domestic customers. T&C applies - please refer to https://aussilia.com/index.php?route=information/information&information_id=5
2. International - We do not provide for any free returns as currently it is not made available with any of our Courier Partners.

You may contact our Customer Care team as follows:-

1. Chat-bot on this website
2. Email customer@aussilia.com
3. Chat with us on FB messenger @Aussilia or Whatsapp via +60123381244 or Instagram messenger @aussilia_ or Lazada via Lazmall messenger via Aussilia shop

On Shoe Care, please follow this link, https://aussilia.com/Shoe-Care