1. Do you provide FREE SHIPPING?

  1. Domestic - Enjoy Free shipping for all domestic customers.
  2. International - Enjoy Free World Wide shipping for 1st time customers. Thereafter, its Free World Wide shipping for orders over USD$69.

2. How many days for SHIPPING?


3 - 5 days with tracking numbers.

International (Type of shipping depends on the volume of your order)

  1. Normal shipping is 7 - 15 days with tracking numbers.
  2. Express shipping is 5 - 7 days with tracking numbers.

3. Do you provide for Free Returns?

  1. Domestic - Enjoy Free returns for all domestic customers. T&C applies - please refer to https://aussilia.com/index.php?route=information/information&information_id=5
  2. International - We do not provide for any free returns as currently it is not made available with any of our Courier Partners.

4. How do we contact you?

You may contact our Customer Care team as follows:-

  1. Chat-bot on this website
  2. Email customer@aussilia.com
  3. Chat with us on FB messenger @Aussilia or Whatsapp via +60123381244 or Instagram messenger @aussilia_ or Lazada via Lazmall messenger via Aussilia shop

5. How do i care for my AUSSILIA Shoes?

On Shoe Care, please follow this link, https://aussilia.com/Shoe-Care